As much as you’d like to avoid them, you can’t

But, you can get more skilled at handling the challenging conversations you face. This training will show you how. Thankfully, you don’t have to be born with these skills ... they can be learned!

 

Sooner or later, each of us needs to have a conversation with someone that we will find difficult. Whether this difficult conversation involves saying “no” to your boss, giving constructive feedback to a co-worker, or conducting a performance review with a wayward direct report, such conversations are filled with stress and anxiety. During this highly interactive session, you will learn models, tools, and techniques for approaching your difficult conversations with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide your difficult conversations toward productive ends.

 

You will learn the concepts and skills required to overcome difficult tactics and effectively respond to emotions — your own and others’ — so that you can initiate and maintain productive conversations even in complex situations with challenging counterparts. Through intensive personal coaching, you will also gain valuable insight into your own personal challenges and leave with proven techniques for greater negotiation success.

What Will You Learn:

• Describe the characteristics of a difficult conversation.
• Develop strategies to effectively identify, prepare for, engage in and respond to difficult conversations
• Describe the Amygdala Hijack — and what you can do about it!
• Discuss why we engage in self-defeating, self-destructive behaviors during difficult conversations.
• How to leverage communication styles to have candid discussions on sensitive issues
• Identify the challenges encountered when dealing with difficult conversations
• Identify the different types of difficult people and how to deal with them when issues arise
• Understand the benefits for both you and others in having difficult conversations